Customer Service Commitments

Please use any of the methods on this page to make contact with us. Outside of office hours, please email or use the form. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Reporting Domain Abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at abuse@cyberdrome.co.uk with as much detail about the abuse. We will investigate your complaint immediately.

Complaints & Escalation Process

We like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at feedback@cyberdrome.co.uk including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you're not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: https://www.nominet.uk/complaints/

Nominet's terms and conditions are available here: http://www.nominet.uk/go/terms

Our Offices

  • Cyberdrome Limited
  • Groupama House
  • 17 Station Road
  • Barnet
  • Herts
  • EN5 1NW

  • 020 8446 6088
  •  info@cyberdrome.co.uk

We never pass your information out to 3rd parties or send you unrequested information

Contact Us